Shipping Policy
At TESSRY, we understand the importance of timely and reliable shipping when it comes to online shopping. We strive to provide our customers with a seamless and efficient shipping experience. Our shipping policy is designed to ensure that your orders are delivered to you in a timely manner and in perfect condition.
Shipping Methods:
We offer various shipping methods to cater to your specific needs. Whether you prefer standard shipping or expedited delivery, we have options available to suit your requirements. Our shipping methods include:
- Standard Shipping: This method typically takes 3-6 business days for delivery within the Australia. For international orders, the delivery time may vary depending on the destination.
- Expedited Shipping: If you need your order to arrive faster, we offer expedited shipping options. This method ensures that your package is delivered within 1-3 business days within the Australia.
- International Shipping: We also ship internationally to select countries. The delivery time for international orders may vary depending on the destination and customs clearance processes.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. During the checkout process, you will be able to view the shipping costs associated with your order before making a payment.
Order Processing Time:
Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. However, during peak seasons or promotional periods, order processing may take slightly longer. Rest assured, we strive to process your orders as quickly as possible.
Order Tracking:
We provide order tracking information for all shipped orders. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.
Shipping Restrictions:
While we strive to offer worldwide shipping, there may be certain restrictions and limitations due to customs regulations or shipping carrier policies. If your order cannot be shipped to your desired destination, we will notify you promptly and provide alternative solutions if available.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
Change of Shipping Address:
If you need to change the shipping address for your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays in delivery.
Shipping to Multiple Addresses:
If you wish to ship items to multiple addresses, please place separate orders for each shipping address. This will ensure that each package is delivered to the correct destination.
International Customs and Duties:
For international orders, please note that customs duties, taxes, and fees may be applicable. These charges are the responsibility of the recipient and are determined by the customs authorities in the destination country. We recommend contacting your local customs office for more information regarding customs duties and fees.
Contact Us:
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at contact@tessry.com. We are here to assist you and ensure that your shopping experience with TESSRY is enjoyable and hassle-free.